Warranty
Product Warranty + Support
We stand behind the products we make
Uncaged Ergonomics products are covered by a limited warranty against defects in materials and workmanship under normal, intended use. Warranty length varies by product, so the warranty stated on the applicable product page or written sales documentation at the time of purchase is the warranty period that applies to your product.
Important: there is no single warranty period for every Uncaged Ergonomics product. Please check the product page for the exact term that applies to your item.
Typical coverage periods
Warranty terms vary by product
Rise Up standing desks
Current Rise Up electric standing desk models are backed by a 5-year limited warranty.
Office Pods
Office Pods carry separate coverage periods for the structural frame and electrical components.
Many accessories + workspace products
Many keyboard trays, active-seating products, monitor accessories, power products, mats, and stands carry a 1-year limited warranty.
If there is a conflict: the warranty stated on the product page or written sales documentation for your specific product controls.
What the limited warranty covers
Defects in materials or workmanship during normal use
Covered defects
- Manufacturing defects in materials or workmanship.
- Covered components that fail during normal, intended use within the applicable warranty period.
- Warranty issues confirmed by Uncaged Ergonomics after reviewing the claim information.
Available warranty remedies
- Repair the affected product or component.
- Provide a new or functionally equivalent replacement part.
- Replace the product with a new or functionally equivalent product.
- Refund the purchase price when Uncaged Ergonomics determines that refund is the appropriate remedy.
Uncaged Ergonomics determines the appropriate warranty remedy based on the product, defect, available replacement parts, and circumstances of the claim.
What is not covered
A warranty covers product defects - not every type of damage
Typical exclusions
- Normal wear and tear from ordinary use.
- Cosmetic damage that occurs after delivery, including scratches, dents, stains, or finish damage.
- Damage caused by misuse, abuse, accident, impact, neglect, or use outside the product's intended purpose.
- Damage caused by improper assembly, installation, maintenance, storage, or failure to follow product instructions.
- Unauthorized modifications, repairs, disassembly, or alterations.
Other non-covered conditions
- Damage caused by incompatible third-party parts, accessories, or mounting methods.
- Electrical damage caused by improper voltage, improper connection, liquid exposure, or conditions outside the product's rated use.
- Lost or stolen products.
- Consumable components unless the failure is caused by a covered manufacturing defect.
- Freight or shipping damage, which is handled separately from a product warranty claim.
How to request warranty service
Send us enough information to diagnose the problem quickly
Contact us
Email hello@UncagedErgonomics.com or use the contact page.
Identify the product
Include the product name, model, order number, and proof of purchase when available.
Show us the issue
Describe the problem and include clear photos or video when they help demonstrate the failure.
Follow the service plan
We may troubleshoot, send a replacement part, arrange a replacement, or provide another approved remedy.
Please do not ship a product back without instructions from Uncaged Ergonomics. Many warranty issues can be resolved faster with troubleshooting or replacement parts.
Replacement parts + repaired products
We may solve the problem without replacing the entire product
When practical, Uncaged Ergonomics may provide a user-installable replacement part rather than replacing the full product. Replacement parts may be new or functionally equivalent to new in performance and reliability.
A replacement product or replacement part assumes the remaining warranty period of the original product or 30 days from the date of replacement or repair, whichever provides the longer period of coverage.
Warranty vs. returns
These are two different policies
| Policy | Purpose | When it applies |
|---|---|---|
| Limited Warranty | Addresses covered defects in materials or workmanship. | During the warranty period stated for the specific product. |
| Return Policy | Allows eligible products to be returned under the separate return terms. | Current standard return window is 30 days from delivery, subject to the Shipping & Returns policy. |
Frequently asked questions
Warranty questions
How do I know how long my product is covered?
Check the warranty term on the product page or written sales documentation for the product you purchased. Warranty length varies by product.
Do I need proof of purchase?
Proof of purchase helps us confirm the product, purchase date, and applicable warranty period. Please include your order number, receipt, or other purchase documentation when available.
Will you always replace the entire product?
No. Many issues can be resolved with troubleshooting or a replacement component. Uncaged Ergonomics determines the appropriate warranty remedy based on the product and confirmed defect.
Are cosmetic scratches or dents covered?
Cosmetic damage that occurs after delivery is generally not a covered manufacturing defect. If a product arrives damaged, contact us promptly so the shipping issue can be reviewed separately.
Are Scratch & Dent products covered?
Scratch & Dent products receive the applicable standard product warranty for functional defects. Cosmetic blemishes or damaged packaging disclosed as part of the Scratch & Dent condition are not warranty defects.
Does the warranty replace the return policy?
No. Warranty coverage and returns are separate. Warranty coverage addresses covered defects; returns are governed by the current Shipping & Returns policy.
Limited Warranty Terms
Additional legal rights may apply
This limited warranty applies to eligible Uncaged Ergonomics products purchased by the original end-user purchaser and is subject to the product-specific warranty period and exclusions described above. To the extent permitted by applicable law, Uncaged Ergonomics may require return of a replaced product or component as a condition of warranty service.
This limited warranty gives you specific legal rights. You may also have additional rights that vary by jurisdiction. Nothing in this warranty is intended to limit rights that cannot be waived or restricted under applicable law.