Privacy Policy
Privacy Policy
How Uncaged Ergonomics collects, uses, shares, and protects personal information
This Privacy Policy explains how Uncaged Ergonomics collects, uses, discloses, retains, and protects personal information when you visit uncagedergonomics.com, purchase products, create an account, contact us, request support, subscribe to marketing, or otherwise interact with us.
Last updated: August 30, 2026
Scope
When this policy applies
This policy applies to personal information processed by Uncaged Ergonomics through our website, online store, customer-service channels, marketing communications, and related business interactions. It does not govern the independent privacy practices of third-party websites, services, payment providers, social networks, or other companies that maintain their own privacy policies.
Information we collect
The information depends on how you interact with us
| Category | Examples | Why we collect it |
|---|---|---|
| Contact + identity information | Name, email address, phone number, billing address, shipping address, company name, account identifiers. | Orders, delivery, account administration, support, fraud prevention, and communications. |
| Order + commercial information | Products purchased or considered, order history, returns, warranty requests, discounts, transaction details. | Complete transactions, manage orders, provide service, analyze demand, and support customers. |
| Payment information | Payment method, transaction authorization, billing details, and related payment information. | Process payments, refunds, chargebacks, and fraud screening. Full card credentials are generally handled by Shopify and payment processors rather than stored directly by Uncaged Ergonomics. |
| Device + network information | IP address, browser type, device type, operating system, referring pages, cookie identifiers, approximate location derived from IP, and site activity. | Operate and secure the Site, remember preferences, understand usage, measure performance, and support analytics or advertising. |
| Account information | Login details, saved addresses, account preferences, and order history. | Provide customer-account functions and maintain account security. |
| Communications + support information | Emails, forms, phone communications, photos, videos, troubleshooting details, reviews, and other information you provide. | Answer questions, provide product support, administer warranties and returns, and improve service. |
| Marketing preferences | Email subscription status, consent choices, campaign interactions, and promotional preferences. | Send marketing where permitted, measure campaign performance, and honor unsubscribe or privacy choices. |
| Business purchasing information | Company, job role, project requirements, quantities, delivery locations, tax or purchasing information, and purchase-order details. | Prepare quotes, process B2B orders, support corporate or government purchasing, and manage account terms. |
Sensitive information: we do not ask you to provide sensitive personal information that is unnecessary for an ordinary ecommerce transaction. If sensitive information is required for payment, security, tax, or another legitimate purpose, we use it only as reasonably necessary for that purpose or as otherwise permitted by law.
Sources of personal information
How information reaches us
Information you provide
- Checkout and account forms.
- Customer-service and warranty requests.
- Quote or bulk-purchase inquiries.
- Newsletter or marketing signups.
- Reviews, surveys, forms, or other submissions.
Information collected automatically or from partners
- Cookies, pixels, server logs, and similar technologies.
- Shopify and ecommerce service providers.
- Payment processors and fraud-prevention providers.
- Shipping, fulfillment, customer-service, analytics, and marketing providers.
- Business partners when necessary to complete a transaction or support a customer request.
How we use personal information
We use information to operate, protect, support, and improve the business
- Process and deliver orders - including payment, shipping, order updates, returns, exchanges, refunds, and warranty service.
- Provide customer support - including product questions, troubleshooting, replacement parts, and service requests.
- Maintain accounts - including authentication, saved information, account preferences, and order history.
- Secure the Site and transactions - including fraud detection, abuse prevention, account security, and system monitoring.
- Operate and improve our website - including performance measurement, analytics, usability, product development, and troubleshooting.
- Communicate with you - including transactional messages, service notices, responses to inquiries, and policy updates.
- Market products and services - including email marketing, advertising, campaign measurement, and personalization where permitted by law and subject to your choices.
- Support business purchasing - including quotes, project planning, account terms, purchase orders, and fulfillment coordination.
- Meet legal and regulatory obligations - including tax, accounting, recordkeeping, consumer-protection, court, law-enforcement, and compliance requirements.
- Protect our rights and business - including enforcing agreements, resolving disputes, preventing loss, and establishing or defending legal claims.
How we disclose personal information
We disclose information when it is needed to run the store or provide a requested service
Service providers
- Shopify and ecommerce infrastructure providers.
- Payment processors and fraud-prevention services.
- Warehouses, fulfillment providers, carriers, and installation partners.
- Cloud hosting, IT, security, and customer-support providers.
- Email, analytics, advertising, and marketing technology providers.
- Professional advisors such as accountants, attorneys, insurers, and auditors.
Other permitted disclosures
- When you request or authorize a disclosure.
- To comply with law, legal process, or valid government requests.
- To protect customers, Uncaged Ergonomics, or others from fraud, abuse, security threats, or unlawful conduct.
- In connection with a merger, financing, acquisition, reorganization, sale of assets, or similar business transaction.
We do not sell personal information for money. However, some disclosures involving advertising, analytics, cookies, pixels, or similar technologies may be defined as a “sale,” “sharing,” or “targeted advertising” under certain privacy laws even when no money changes hands. Where those laws apply, we provide the privacy choices required by law.
Shopify + ecommerce services
Our online store is powered by Shopify
Shopify provides ecommerce infrastructure used to operate our online store, process transactions, support checkout and customer accounts, and provide related services. Shopify may process personal information in accordance with its own contractual obligations and privacy terms.
Depending on our Shopify configuration and the services enabled for the store, Shopify may also support analytics, fraud prevention, personalization, advertising measurement, customer privacy controls, and other ecommerce functions.
Cookies + similar technologies
Why the Site uses cookies, pixels, and related technologies
Essential + functional technologies
These help the Site operate, remember your cart and preferences, enable checkout, support account features, maintain security, and provide functions you request.
Analytics + performance technologies
These help us understand how visitors use the Site, measure traffic and performance, identify errors, and improve the shopping experience.
Advertising technologies
Where used and permitted, these technologies may measure campaigns, limit repeated ads, create audiences, or help deliver advertising based on activity over time or across websites and services.
Your cookie choices
You can use the cookie or privacy controls provided on the Site where available and can also manage cookies through your browser. Blocking some technologies may affect website functions.
Browser privacy signals: where required by applicable law, we process recognized opt-out preference signals, such as Global Privacy Control, through the privacy tools and systems configured for our Site. Traditional “Do Not Track” signals are not interpreted consistently across the industry.
Email, marketing + communications
You can stop promotional communications
If you subscribe to marketing emails, we may send product news, promotions, company updates, and other marketing communications. You can unsubscribe using the link in a marketing email. Unsubscribing from marketing does not stop transactional or service communications that are necessary to complete an order, respond to a request, or manage an account.
If we offer text-message marketing and you opt in, the program-specific consent and opt-out terms presented at signup or in the messages will apply.
Data retention
We keep personal information only as long as reasonably necessary
Retention periods vary based on the type of information and why it was collected. We consider the length of our customer relationship, warranty and support obligations, tax and accounting requirements, fraud-prevention needs, legal limitation periods, dispute resolution, security requirements, and other legitimate business or legal needs.
When information is no longer reasonably needed, we may delete it, anonymize it, aggregate it, or retain it in a restricted form when required or permitted by law. Backup copies may remain for a limited period as part of ordinary system operations.
Security
We use reasonable administrative, technical, and physical safeguards
We use safeguards intended to reduce the risk of unauthorized access, loss, misuse, alteration, or disclosure of personal information. These measures may include access controls, encrypted communications, secure ecommerce and payment infrastructure, vendor controls, account protections, and security monitoring.
No website, network, storage system, or transmission method can be guaranteed to be completely secure. Please use unique passwords, protect your account credentials, and contact us if you believe your information or account may have been compromised.
Your privacy rights
Depending on where you live, you may have specific rights over your personal information
Access + know
Request information about the personal information we process and, where required, obtain a copy.
Correct
Ask us to correct inaccurate personal information, subject to legal exceptions.
Delete
Request deletion of personal information, subject to legal, transactional, security, and recordkeeping exceptions.
Portability
Receive certain personal information in a portable format where required by law.
Opt out
Opt out of certain sales, sharing, targeted advertising, or profiling where those rights apply.
Limit or object
In some jurisdictions, restrict or object to certain processing or withdraw consent where consent is the legal basis.
How to submit a request
Email hello@uncagedergonomics.com with the subject line “Privacy Request” and describe the right you want to exercise.
We may need to verify your identity before completing a request. We will use information provided for verification only as reasonably necessary to process the request.
Authorized agents + appeals
Where permitted by law, an authorized agent may submit a request on your behalf. We may require proof of authority and may still need to verify your identity directly.
If applicable law gives you a right to appeal a privacy-request decision, reply to our response and state that you are requesting an appeal.
We will not discriminate against you for exercising privacy rights provided by applicable law.
California + certain U.S. state privacy notices
Additional disclosures for residents with state privacy rights
State privacy laws may require additional disclosures regarding the categories of personal information collected, the purposes for collection and use, the categories of sources, categories of recipients, and rights to opt out of certain data practices.
- The categories we may collect are described in the Information We Collect section above.
- The sources of that information are described in the Sources of Personal Information section.
- The purposes for collection and use are described in How We Use Personal Information.
- The categories of recipients are described in How We Disclose Personal Information.
- We do not sell personal information for money.
- Where advertising or analytics disclosures are considered a sale, sharing, or targeted advertising under applicable law, eligible consumers may opt out through the privacy choices provided on the Site or by contacting us.
- We do not use sensitive personal information for the purpose of inferring characteristics about consumers.
EEA, United Kingdom, Switzerland + other international users
Additional rights may apply based on your location
If privacy laws in your jurisdiction apply to our processing, you may have rights such as access, correction, deletion, restriction, objection, portability, and withdrawal of consent. You may also have the right to complain to a local data-protection authority.
Legal bases
Where required, we process personal information based on one or more recognized legal bases, including performance of a contract, compliance with legal obligations, legitimate interests, or consent.
International transfers
Personal information may be processed in the United States and other countries where our service providers operate. Where required, transfers are subject to contractual, statutory, or other recognized safeguards.
Children's privacy
Our Site is intended for general commercial audiences
Our Site is not directed to children under 13, and we do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us inappropriately, contact us so we can review and, where appropriate, delete the information.
Third-party websites + services
Other companies have their own privacy practices
Our Site may contain links to third-party websites, social networks, payment services, videos, apps, or other services. We do not control those third parties, and their processing of personal information is governed by their own privacy notices and terms. Review those policies before providing information directly to a third party.
Changes to this Privacy Policy
We may update this policy as our business or privacy requirements change
We may revise this Privacy Policy from time to time to reflect changes in our services, technology, business practices, legal requirements, or privacy program. The “Last updated” date at the top of this page shows when the policy was most recently revised. When required by law, we will provide additional notice of material changes.
Privacy questions
Quick answers
Does Uncaged Ergonomics sell my personal information?
We do not sell personal information for money. Certain disclosures involving advertising, analytics, cookies, or similar technologies may be treated as a sale, sharing, or targeted advertising under some privacy laws. Where those laws apply, we provide the required privacy choices.
Can I ask you to delete my personal information?
Depending on applicable law, you may have a right to request deletion. Some information may need to be retained for transactions, taxes, warranties, fraud prevention, legal obligations, or other permitted purposes.
How do I unsubscribe from marketing emails?
Use the unsubscribe link in any marketing email. You may still receive transactional or service messages related to orders, accounts, returns, warranties, or customer-service requests.
Does Uncaged Ergonomics store my full credit-card number?
Payment credentials are generally handled by Shopify and payment processors. Uncaged Ergonomics does not generally receive or store your full payment-card credentials directly.
How can I make a privacy request?
Email hello@uncagedergonomics.com with the subject line “Privacy Request” and describe what you are requesting. We may need to verify your identity before completing the request.
Contact us
Questions or privacy requests
If you have questions about this Privacy Policy or want to exercise a privacy right, contact Uncaged Ergonomics using the information below.
- Email: hello@uncagedergonomics.com
- Phone: 240-583-0517
- Mail: Uncaged Ergonomics, PO Box 1307, Cumberland, MD 21501, USA