The list of enforceable chargebacks is updated weekly. Please contact your designated account rep for details.
- Failure To Send An Invoice Chargeback:
All payment requests must include an emailed invoice. Requesting payment without an invoice results in a $50/occurrence chargeback.
- Invoice Without Pre-Approval Chargeback
Accounts requiring authorization must submit invoices/charges for pre-approval to the designated email account. Sending an invoice, requesting payment, or similar action without pre-authorization results in a $1000/item chargeback.
- Snail Mail Chargeback
Invoices must be emailed to the designated email address. Snail Mail invoices incur a $50 manual processing fee.
- Payment Request for Paid Invoices
Requests for payment for invoices that have been previously paid in full incur a $50/request chargeback.
- ON-TIME DELIVERY CHARGEBACK:
Deliveries outside the specified delivery window incur a 10% chargeback based on the value of the RMA/Order.
- NO DELIVERY APPOINTMENT CHARGEBACK:
Truckload deliveries without a delivery appointment may be refused and incur a $1,000/occurrence chargeback.