Shipping & Returns
Shipping + Returns
Clear shipping expectations. Straightforward 30-day returns.
Most orders leave our fulfillment center within 1 business day. Eligible orders of $39 or more ship free by ground to physical addresses in the contiguous United States. If a product is not right for you, contact us within 30 days of delivery to request a return or exchange.
Domestic shipping
What to expect for U.S. orders
Order processing
Most orders ship within 1 business day after the order is received.
Free ground shipping
Orders of $39 or more qualify for free ground shipping when delivered to an eligible physical address in the contiguous United States.
Typical transit times
Our fulfillment center is near the West Coast. Ground shipments typically take about 3 business days to reach the central U.S. and about 5 business days to reach the East Coast after shipment.
Locations excluded from free shipping
Free shipping is not available to PO Boxes, Alaska, Hawaii, or international destinations because of higher carrier costs.
Transit times are estimates, not guarantees. Carrier delays, weather, holidays, remote destinations, and oversized freight shipments can affect delivery timing.
International shipping
Shipping charges do not include local import costs
International shipping rates shown at checkout cover transportation only. Import duties, taxes, customs charges, brokerage fees, and other government or carrier fees charged at destination are the buyer's responsibility.
If an international shipment is refused or not accepted and is returned to Uncaged Ergonomics, the full shipping costs associated with the shipment and return may be deducted from any refund for which the customer is otherwise eligible.
30-day return policy
Changed your mind? Contact us within 30 days of delivery.
We offer a 30-day return window beginning on the date your order is delivered. To request a return or exchange, email hello@uncagedergonomics.com within that 30-day period.
What you need
- Contact us within 30 days of delivery.
- Provide your receipt or other proof of purchase.
- Include your order number and the product you want to return or exchange.
Return shipping + condition
- Buyer is responsible for return shipping costs.
- Shipping charges are not reimbursed by Uncaged Ergonomics.
- Returned products should be protected from damage during return transit.
- Products returned damaged, scratched, broken, or otherwise materially altered may receive a partial refund based on condition.
How to start a return
Four simple steps
Contact us
Email your return or exchange request within 30 days of delivery.
Provide purchase details
Include your receipt, order number, and the product being returned.
Pack the product
Package the item carefully to help prevent damage while it is being shipped back.
Ship the return
Return shipping is paid by the buyer. Keep your tracking information until the return is completed.
Policy snapshot
Shipping and return terms at a glance
| Policy | Current term |
|---|---|
| Typical order processing | Within 1 business day |
| Free ground shipping | Orders $39+ to eligible physical addresses in the contiguous U.S. |
| Free-shipping exclusions | PO Boxes, Alaska, Hawaii, and international destinations |
| Return window | 30 days from delivery |
| Proof of purchase | Required for returns and refunds |
| Return shipping | Paid by buyer |
| Damaged returned items | May receive a partial refund based on condition |
| International duties + taxes | Paid by buyer |
Frequently asked questions
Shipping + return questions
How quickly will my order ship?
Most orders ship within 1 business day. Actual processing can vary depending on the product, order size, and shipping method.
How long does ground shipping usually take?
Because our fulfillment center is near the West Coast, ground shipping typically takes about 3 business days to the central U.S. and about 5 business days to the East Coast after shipment. These are estimates and can vary.
Which orders qualify for free shipping?
Orders of $39 or more qualify for free ground shipping to eligible physical addresses in the contiguous United States. PO Boxes, Alaska, Hawaii, and international destinations are excluded.
Who pays duties and taxes on international orders?
The buyer is responsible for duties, taxes, customs charges, brokerage fees, and other destination charges. The international shipping amount paid to Uncaged Ergonomics covers freight only.
When does the 30-day return period start?
The return period begins on the date your order is delivered.
Who pays return shipping?
The buyer is responsible for the cost of shipping a return back to Uncaged Ergonomics.
What happens if the returned product is damaged?
Uncaged Ergonomics may issue a partial refund when a returned product is scratched, broken, or otherwise damaged. The refund amount is determined based on the condition of the returned product.
Is the return policy the same as the product warranty?
No. Returns and warranty coverage are separate policies. Returns apply during the 30-day return window. Warranty coverage addresses eligible product defects during the applicable product warranty period.
Need help with an order?
Contact Uncaged Ergonomics before sending anything back
If you have a shipping issue, return request, exchange question, or product problem, contact us first so we can help determine the right next step.