Shipping & Returns
DOMESTIC (USA) SHIPPING:
Uncaged Ergonomics wants you to receive your order as quickly as possible. Below are answers to some common questions:
- When Will We Ship Your Order? In general, we ship orders within 1 business day.
When Will You Receive Your Order? Our fulfilment center is near the west coast. FREE shipping is usually via FedEx Ground and takes about:
3 business days to arrive in the middle of the USA
5 business days to arrive on the east coast
What orders ship FREE? We offer free ground shipping on orders $39+ shipping to mainland USA physical addresses.
Because of higher shipping costs, we are NOT able to offer free shipping to PO Boxes, AK, HI & Foreign Countries.
International shipping rates posted on Uncaged Ergonomics' website cover the freight only. Local duties/taxes/charges levied by customs, governments, etc. are the responsibility of the buyer. If buyers elect not to receive a shipped package and the package is returned to Uncaged Ergonomics, Uncaged Ergonomics will deduct the full cost of shipping from any refunds the customer is eligible for.
Uncaged Ergonomics strives for happy, satisfied customers. We have a 30-day, "no questions asked" return window starting the day your order is delivered. In the event that you are unhappy with your purchase, email a return/exchange request within 30 days after receiving your products to firstname.lastname@example.org.
If you return a damaged product (scratched, broken, etc.) we reserve the right to use our professional discretion to partially refund your purchase depending on the severity of the damage.
- Receipts are required for refunds and returns.
- Buyer is responsible for return shipping.
- All returned products remain the property of Uncaged Ergonomics. Shipping costs will not be paid or reimbursed by Uncaged Ergonomics.
- We reserve the right to offer partial refunds for damaged products.