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Chargebacks

The list of enforceable chargebacks is updated weekly. Please contact your designated account rep for details.

  • Failure To Send An Invoice Chargeback:

All payment requests must include an emailed invoice. Requesting payment without an invoice results in a $50/occurrence chargeback.

  • Invoice Without Pre-Approval Chargeback

Accounts requiring authorization must submit invoices/charges for pre-approval to the designated email account. Sending an invoice, requesting payment, or similar action without pre-authorization results in a $1000/item chargeback.

  • Snail Mail Chargeback

Invoices must be emailed to the designated email address. Snail Mail invoices incur a $50 manual processing fee.

  • Payment Request for Paid Invoices

Requests for payment for invoices that have been previously paid in full incur a $50/request chargeback.

  • ON-TIME DELIVERY CHARGEBACK:

Deliveries outside the specified delivery window incur a 10% chargeback based on the value of the RMA/Order.

  • NO DELIVERY APPOINTMENT CHARGEBACK:

Truckload deliveries without a delivery appointment may be refused and incur a $1,000/occurrence chargeback.